Problem:
Mobileconnex faced the challenge of expanding their business with a lean team and needed an efficient platform to manage their brand presence, increase customer engagement, and handle sales for both new and second-hand mobile phones.
Solution:
Mobileconnex utilized Carousell’s tools to streamline their operations and improve visibility:
- CarouBiz: Enabled them to efficiently manage their store while focusing on other aspects of the business.
- Bumps and Spotlights: Used these features to increase chats, transactions, and impressions, driving more engagement.
- Real-Life Photos and Videos: Displayed real-life photos and videos of second-hand phones to manage customer expectations and build trust.
Impact/Result:
- Significant increase in customer interactions, leading to more transactions.
- Continued steady sales even during the COVID-19 pandemic.
- Successfully assisted a customer with an urgent phone purchase, strengthening their reputation for exceptional customer service.
