Safer deals with the all-new ‘Buy’ button
Enable the ‘Buy’ button on your listings so Buyers can pay via Carousell to confirm the deal.
By enabling the ‘Buy’ button, your buyers will be able to make payment on the platform via popular methods like cards, PayNow and DBS PayLah!. Receive your earnings in your Carousell Balance once the item is successfully received.
Listings with the ‘Buy’ button have a ‘Buyer Protection’ tag displayed for more assurance, offering a fuss-free solution for online trusted e-commerce profile.
*’Buy’ button is not available in Hong Kong, The Philippines, Taiwan and Indonesia.
[Notice on fake payment and shipping scams]
We will not ask you to enter additional details via an external website. For more information please refer to our safety advisory below.
Sell more with the ‘Buy’ button
Follow the steps below and you are all set for better protection!
Extra protection at no extra cost
No late payments or buyers backing out
Cut the chats to get to the payment
Our smart fields accelerate your options
List with ‘Buy’ button safety advisory
Listing with the ‘Buy’ button enables payment processes within our platform. We will not ask you to enter additional details via an external website.
Trust and safety are our top priority, we remain committed to protecting our users with our very best efforts. However as phishing scams have been increasing and scammers are always changing their tactics, we would also like to remind users to be cautious when shopping online. Here are some ways in which you can stay vigilant.
Protect yourself from phishing scams
1. Never disclose your personal or credit card/internet banking details and OTP to anyone
2. Do not click on external links that seem suspicious
3. Verify the account’s profiles
Keep yourself updated on the latest scams in your market with our safety advisories
Common phishing scams under the pretext of ‘Buyer Protection’
‘Buyer’ asks for your email address and sends an email containing an external link that asks for your personal data under the pretext of paying through ‘Buyer Protection’. Carousell will never ask for payment, order confirmation, or card details via external sites or email.
QR code scams
Where a ‘buyer’ will send you a QR code after they have made ‘payment’ with the ‘Buy’ button. Scanning the QR code will lead to a fraudulent website asking for personal data. Carousell will never send QR codes for processing of payments.
‘Buyer’ asks for your phone number and will send an SMS containing an external link that asks for your personal data under the pretext of paying through the ‘Buy’ button. Carousell will never send SMS text messages asking for payment, order confirmation, or card details via external sites.
How to spot a suspicious link
All Carousell websites will end with carousell.com, carousell.sg, carousell.com.hk, id.carousell.com, carousell.com.my, carousell.ph, tw.carousell.com, carousell.app.link.
Scammers tend to disguise links as “carousell.<extra text>.com”, such links do not belong to Carousell.
Examples of fraudulent URLs that do not belong to Carousell:
Why list with ‘Buy’ button?
- Listing with the ‘Buy’ button helps sellers to close deals more quickly
- A ‘Buy’ button sale is usually completed in just 1.5 days as compared to a non-’Buy’ button transaction which takes 4 days on average to be confirmed
- Transacting via the ‘Buy’ button instantly commits the buyer to pay online, so there’s no need to chase payments or share your payment details with the buyer