Service Fee Policy for Professional Sellers
What's changing for Professional Sellers?
Starting June 2025, we are introducing a Service Fee for Professional accounts with monthly revenue of S$1,300 or more from:
Transactions via the ‘Buy’ button
Transactions made through Chat
But here’s the good news — by signing up for an annual Sales package, you will be exempt from the service fee policy and enjoy exclusive seller benefits.
What's the service fee?
If you are eligible, a 2.5% fee will apply for each transaction, capped at S$30 per transaction. You can view your estimated monthly revenue, broken down by individual transactions, under the Me tab > Insights.
Your total service fee for the month will be offset by the amount you have spent on CarouBiz, Coins, seller tools and quotas during the same month.
Example calculation:
- Revenue from your transactions in June: S$1,300
- Carousell’s service fee (2.5%): S$32.5
- CarouBiz spend (service fee offset): S$10
- Final service fee: S$22.5
Tip: Your spend on Caroubiz and tools can help partially or fully offset your total service fee.
Sub-categories excluded from the policy:
Categories | Sub-categories |
|---|---|
Home Services
| All sub-categories |
Business Services | All sub-categories |
Lifestyle Services | All sub-categories |
Learning & Enrichment | All sub-categories |
Property | All sub-categories |
Cars | All sub-categories |
Car Accessories | Car Workshops & Services |
Motorcycles | Motorcycles for Sale
Motorcycle Rental
|
Hobbies & Toys
| Toys & Games
|
Memorabilia & Collectibles:
| |
Hobbies & Toys | |
Stamps & Prints
| |
Currency | |
Vintage Collectibles
| |
Fan Merchandise
| |
J-Pop
| |
K-Wave
|
Frequently asked Questions
How is revenue calculated?
Our system automatically detects and estimates your revenue based on your completed transactions from chats and through the ‘Buy’ button.
What if I want to update my revenue?
We use AI to estimate your revenue from transactions from Chat. These algorithms are reviewed regularly to ensure accuracy. You can request to edit the revenue via the transaction details page and we will review it accordingly.
What happens if a transaction is cancelled?
The service fee is charged only on successful transactions. If a transaction is cancelled or refunded, you can submit a request to modify the amount—we’ll respond within 2 working days.
Paying the Fee
Starting in June, if a payment is required, we will send you an invoice with all the details and instructions on how to make the payment.
What if I don’t pay?
Sellers who do not pay the service fee on time will face restrictions in selling on Carousell.
Can I opt out of the Service Fee Policy?
The Service Fee Policy applies to all Professional accounts, with no opt-out option. However, any spending on CarouBiz, Coins, seller tools, or quotas during the same month can help partially or fully offset your total service fee.
Alternatively, you can upgrade to the Sales package to be exempt from the policy and enjoy additional benefits. Contact us to find out more.
Note: We will never ask you for your password, payment details, or personal information over email. If you receive such an email, do not respond or click any links
