Carousell x J&T Pick-up Service

Carousell now offers pick-up service with J&T Express!

We’ve partnered with J&T Express as our official delivery partner! You can now enjoy having your parcels picked up as soon as the next business day. Our pick-up service ensures a seamless and hassle-free delivery experience for both you and your customers. *

*Please note that you must have the latest version of the app installed to enable this service.


The pick-up is arranged directly through the Carousell app or website. Please be cautious of buyers who direct you to external links and immediately report the user if you encounter such situations. Learn more about our safety advisory.

Pick-up at doorstep

Low cost

How to use Carousell’s pick-up service?

Step 1: Enable pick-up
Select and enable pick-up service when you create new listings or edit your old listings. If your listing has multiple quantities, ensure that you select ‘multiple quantity’ option so your listing will not automatically be marked as ‘reserved’ upon each transaction.

Note that certain item types are not accepted for our pick-up service. Please check that your item type is accepted before enabling this service.

Step 2: Schedule pick-up after buyer has selected “Carousell Partner” as delivery option and paid via ‘Buy’ button

Get your buyers to pay via ‘Buy’ button and choose “Carousell Partner” as delivery option. View order details and select your preferred timeslot for pick-up to your location.

Step 3: Prepare pick-up

Pack your items securely. How to pack your items for shipping.

Print out the label and paste it on your parcel.

Learn how to print your own label

How much does the shipping service cost?

*The table shows the total cost of shipping, with discounted pricing for the new launch promotion. Volumetric charging hence the size of the parcel may affect rates. T&Cs apply.

[Limited time only] Buyers can use promo code “FREESHIP1M” to enjoy $0 tracked shipping.
Starts from 15 May, limited redemptions available.

For more information on Carousell’s pick-up service, visit our FAQ page.