How to create a Carousell business account if your mobile number or email address is already tied to an existing personal account

This process is only applicable to sign-ups in Singapore via the sign-up link in the email program sent out by carousellcollege@thecarousell.com. Please do not sign up via our marketplace or any other channels as we will not be able to track your application there.

Scenario 1: Create an account with a business email address (recommended👍)

If you own a separate business email address, you may opt to use that to register an account with us. 

We highly recommend this method as you will be able to create a functional account instantly, and would not require us to do a manual override. If this is not feasible for you, proceed to scenario 2.

Scenario 2: If you do not own a business phone number/email address, fill up an application form for us to evaluate your eligibility for a second account.

Our support team may help to override the account limitation depending on your eligibility (refer to eligibility criteria below). This process may take up to 7 working days for processing, but we will do our best to expedite each application as much as possible. 

Follow the steps below to have your business assessed. Steps must be followed in order otherwise your application will be rendered invalid.

Step 1:

Create a new business account with a username of your choice and a new or spare email address. If our system detects a related account via device relation, you will see an error message pop up.

Once you reach this screen, your account creation attempt has been recorded on our end. Proceed to the next step.

Step 2:

Fill up the form below indicating the username used to create the new business account as well as your business details for assessment. Please note that coins will only be credited once we have verified your second account.

General assessment criteria

We will be assessing your eligibility based on the legitimacy of your business. Carousell takes utmost care to prevent any potential fraudulent activities, hence, we will need proof to determine your credibility as a seller. In general, as long as you provide us with sufficient information to prove that you’re conducting a genuine business, your application is likely to be approved. 

Nonetheless, some elements we keep a lookout for are: a professional company name or logo, social media pages, or any other information you’d like to provide as proof.

If you encounter any difficulties with the above steps, please contact customer support.

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