Carousell Protection

CarouPay

Receive online payments instantly

Carousell Protection, our in-app payment feature, makes online payments painless. Receive money in your Carousell Wallet via credit card, debit card or DBS PayLah!, and cash out instantly to your bank account. As soon as both buyer and seller are satisfied with the transaction, Carousell releases the payment.

Carousell Protection is 100% FREE for sellers, with no extra charges. And you’ll get your cash within 24 hours. A fuss-free solution for online sellers looking for a trusted e-commerce payment method.

 

*Carousell Protection is not available in Hong Kong, The Philippines, Taiwan and Indonesia.

[Notice on fake payment and shipping scams]

Carousell Protection is a payment process done entirely within our platform. We will not ask you to enter additional details via an external website. For more information please refer to our safety advisory below.

Sell more with Carousell Protection

Follow the steps below and you are all set for better protection!

Step-by-Step Guide Benefits Free
Extra protection at no extra cost
CarouPay is free Commitment
No late payments or buyers backing out
Commitment CarouPay saves time Save Time
Cut the chats to get to the payment
Easy
Our smart fields accelerate your options
CarouPay is easy
Step-by-Step Guide Benefits Enable Carousell Protection on your existing or new listings CarouPay CarouPay Once a buyer taps on the “Order Completed” button, you get the payment in your Wallet CarouPay CarouPay Chat with your buyer to confirm the order details Mail out your order or meet-up with your buyer

Carousell Protection safety advisory

Carousell Protection is a payment process done entirely within our platform. We will not ask you to enter additional details via an external website.

Trust and safety are our top priority, we remain committed to protecting our users with our very best efforts. However as phishing scams have been increasing and scammers are always changing their tactics, we would also like to remind users to be cautious when shopping online. Here are some ways in which you can stay vigilant.

Protect yourself from phishing scams
1. Never disclose your personal or credit card/internet banking details and OTP to anyone
2. Do not click on external links that seem suspicious
3. Verify the account’s profiles

Keep yourself updated on the latest scams in your market with our safety advisories

Common phishing scams under the pretext of Carousell Protection:

Email scams

‘Buyer’ asks for your email address and sends an email containing an external link that asks for your personal data under the pretext of paying through ‘Carousell Protection’. Carousell will never ask for payment, order confirmation, or card details via external sites or email. 

QR code scams

Where a ‘buyer’ will send you a QR code after they have made ‘payment’ through Carousell Protection. Scanning the QR code will lead to a fraudulent website asking for personal data. Carousell will never send QR codes for processing of payments. 

SMS scams

‘Buyer’ asks for your phone number and will send an SMS containing an external link that asks for your personal data under the pretext of paying through Carousell Protection. Carousell will never send SMS text messages asking for payment, order confirmation, or card details via external sites.

 

How to spot a suspicious link

All Carousell websites will end with carousell.com, carousell.sg, carousell.com.hk, id.carousell.com, carousell.com.my, carousell.ph, tw.carousell.com, carousell.app.link. 

Scammers tend to disguise links as “carousell.<extra text>.com”, such links do not belong to Carousell.

Examples of fraudulent URLs that do not belong to Carousell

– carousell.caroupay.we/82930113

– carousell-protection.sg

– carousell.receive-funds.in/266780736

 

Full list of common phishing scam patterns spotted on Carousell

Sell more in seconds

Why Carousell Protection?

  • Carousell Protection helps sellers to close deals more quickly
  • A Carousell Protection sale is usually completed in just 1.5 days as compared to a non-Carousell Protection transaction which takes 4 days on average to be confirmed
  • Carousell Protection instantly commits the buyer to pay online, so there’s no need to chase payments or share your payment details with the buyer

Find out more

Check out the Carousell Protection FAQ to learn more about our online in-app payment.