Receive online payments instantly
Carousell Protection, our in-app payment feature, makes online payments painless. Receive money in your Carousell Wallet via credit card, debit card or DBS PayLah!, and cash out instantly to your bank account. As soon as both buyer and seller are satisfied with the transaction, Carousell releases the payment.
Carousell Protection is 100% FREE for sellers, with no extra charges. And you’ll get your cash within 24 hours. A fuss-free solution for online sellers looking for a trusted e-commerce payment method.
*Carousell Protection is not available in Hong Kong, The Philippines, Taiwan and Indonesia.
[Notice on fake payment and shipping scams]
Carousell Protection is a payment process done entirely within our platform. We will not ask you to enter additional details via an external website. For more information please refer to our safety advisory below.
Sell more with Carousell Protection
Follow the steps below and you are all set for better protection!
Extra protection at no extra cost
No late payments or buyers backing out
Cut the chats to get to the payment
Our smart fields accelerate your options
Carousell Protection safety advisory
Carousell Protection is a payment process done entirely within our platform. We will not ask you to enter additional details via an external website.
Trust and safety are our top priority, we remain committed to protecting our users with our very best efforts. However as phishing scams have been increasing and scammers are always changing their tactics, we would also like to remind users to be cautious when shopping online. Here are some ways in which you can stay vigilant.
Protect yourself from phishing scams
1. Never disclose your personal or credit card/internet banking details and OTP to anyone
2. Do not click on external links that seem suspicious
3. Verify the account’s profiles
Keep yourself updated on the latest scams in your market with our safety advisories
Common phishing scams under the pretext of Carousell Protection:
‘Buyer’ asks for your email address and sends an email containing an external link that asks for your personal data under the pretext of paying through ‘Carousell Protection’. Carousell will never ask for payment, order confirmation, or card details via external sites or email.
QR code scams
Where a ‘buyer’ will send you a QR code after they have made ‘payment’ through Carousell Protection. Scanning the QR code will lead to a fraudulent website asking for personal data. Carousell will never send QR codes for processing of payments.
‘Buyer’ asks for your phone number and will send an SMS containing an external link that asks for your personal data under the pretext of paying through Carousell Protection. Carousell will never send SMS text messages asking for payment, order confirmation, or card details via external sites.
How to spot a suspicious link
All Carousell websites will end with carousell.com, carousell.sg, carousell.com.hk, id.carousell.com, carousell.com.my, carousell.ph, tw.carousell.com, carousell.app.link.
Scammers tend to disguise links as “carousell.<extra text>.com”, such links do not belong to Carousell.
Examples of fraudulent URLs that do not belong to Carousell:
Full list of common phishing scam patterns spotted on Carousell
Why Carousell Protection?
- Carousell Protection helps sellers to close deals more quickly
- A Carousell Protection sale is usually completed in just 1.5 days as compared to a non-Carousell Protection transaction which takes 4 days on average to be confirmed
- Carousell Protection instantly commits the buyer to pay online, so there’s no need to chase payments or share your payment details with the buyer